Our approach focuses on attracting, developing, and engaging the people and capabilities needed to support our operations and long-term growth.
We support the continuous development of our Ambassadors, helping them strengthen the skills and capabilities that support their professional growth and our business needs.
Our Competency Model defines the key skills and behaviors that guide performance and development across Volaris.
We promote internal mobility to help our Ambassadors continue growing within Volaris, develop new capabilities, and prepare for new responsibilities. By creating career pathways across the organization, we strengthen our internal talent while retaining valuable knowledge and experience.
We engage universities, technical institutions, and aviation schools to prepare future talent, particularly for specialized and technical roles, while expanding access to aviation careers for historically underrepresented groups.
We advance women’s participation and career progression across Volaris by integrating their perspectives into talent management and organizational practices, while creating opportunities for professional growth, leadership, well-being, and visibility.
We promote a safe, respectful, and supportive workplace through fair labor practices, competitive compensation and benefits, occupational health and safety, and respect for labor rights.
We offer competitive compensation and benefits designed to support our Ambassadors’ well-being while helping us attract and retain the talent our operations require.
We take a preventive approach to occupational health and safety through training, workplace assessments, emergency preparedness, health promotion, and initiatives designed to identify and mitigate workplace risks.
We promote fair working conditions and respect internationally recognized labor rights, including freedom of association, collective bargaining, non-discrimination, and equal opportunity.
We connect people and communities through affordable air travel while maintaining safety at the core of our operations and protecting our customers and their information throughout their journey.
Safety is at the core of our operations. We maintain structured systems and practices to identify and manage aviation risks, protect our customers and Ambassadors, and support safe and secure operations across our network.
Our Safety Management System (SMS) provides a structured approach to identifying, assessing, and managing operational safety risks while strengthening a proactive safety culture across Volaris.
Safety is at the core of our operations. We maintain structured systems and practices to identify and manage aviation risks, protect our customers and Ambassadors, and support safe and secure operations across our network.
Our Safety Management System (SMS) provides a structured approach to identifying, assessing, and managing operational safety risks while strengthening a proactive safety culture across Volaris.
Unstable approaches
Loss of control in flight
Runway safety
Mid-air collision prevention
We implement aviation security measures throughout our operations to protect passengers, crews, aircraft, baggage, cargo, and airport environments. Key measures include:
Cybersecurity and data protection are essential to maintaining the trust of our customers and protecting the information and systems that support our operations.
Measures to strengthen our digital infrastructure and identify potential vulnerabilities.
Learning initiatives help Ambassadors strengthen their ability to recognize and respond to cybersecurity risks.
Measures and controls help protect customer information and support its responsible handling.
We leverage our connectivity, operational capabilities, and strategic partnerships to support communities across our network, focusing our efforts on areas where we can create meaningful social impact.
Support communities in times of crisis through emergency response, transportation of aid and volunteers, and family reunification efforts.
Facilitate access to critical healthcare services through the transportation of medical resources, patients, donated blood, and organs and tissues for transplant purposes.
Expand access to education, cultural exchange, and community development initiatives.
Support the preservation of ecosystems and biodiversity through the transportation of rescued wildlife for rehabilitation, relocation, and conservation purposes, as well as through awareness initiatives.
Promote the respect, protection, and advancement of human rights by supporting initiatives that safeguard vulnerable populations, foster inclusion, and contribute to the prevention of violence, exploitation, and discrimination.
Maximizes asset utilization by deploying complimentary commercial flight tickets and available air cargo belly capacity to support humanitarian logistics and regional connectivity.
Drives internal human capital development by enabling volunteer opportunities for Volaris Ambassadors, strengthening employee engagement, and reinforcing our organizational culture.
Operates as a critical corporate compliance and human rights operational control, safeguarding vulnerable groups in high-transit airport and border environments. Through this program, Volaris helps protect the destinations our network depends on.
Through our social actions, we contribute to the following United Nations Sustainable Development Goals (SDGs):
We support gender equality representation in aviation by strengthening the talent pipeline and creating development opportunities, particularly in technical and leadership roles where women have historically been underrepresented.
We promote fair employment, competitive compensation, and safe working conditions. Through regional connectivity and affordable travel, we support tourism, economic growth, and job creation across Mexico, Central America, and the U.S.
Our ultra-low-cost model makes air travel more accessible, creating economic opportunities and improving mobility for underserved communities. Internally, we promote equal opportunities and a workplace free of discrimination.
