Sustainability reports

Materiality assessment

In 2021, we developed our materiality assessment to understand the financial and non-financial material issues to our stakeholders around the Company and that must be considered for Volaris’ strategic planning. We considered that this evaluation is relevant because we understand that the preferences of our stakeholders have changed since de COVID-19 pandemic.

Knowing the material issues, as defined by our interest groups and the industry trends, allows us to understand our stakeholders’ new expectations of Volaris. We are aware that the Company’s sustainability depends, in part, on our ability to meet those expectations.

IV WIDESPREAD

III NECESSARY

I EMERGING

II URGENT

0% Market Maturity 100%

0% Consolidated Risk 100%

IV WIDESPREAD

III NECESSARY

I EMERGING

II URGENT

3.0 Impact on stakeholders 5.0

3.0 Influence on the organization's strategy 5.0

Topics	Average
1. Operational safety	4.2
2. Risk, opportunity, and crisis management	4.1
3. Biosecurity	4.0
4. Customer satisfaction and experience	4.1
5. Regulatory compliance	4.3
6. Pandemic response and new normal	4.0
7. Economic/financial performance	4.3
8. Climate change strategy	4.3
9. Ultra-low-cost business model	4.2
10. Innovation and new technologies	4.0
11. Operational efficiency	3.9
12. Recuitment and retaining talent	3.8
13. Efficient fuel management	4.2
14. Brand management	4.2
15. Cybersecurity	3.9
16. Destination network development	3.6
17. Sustainability corporate strategy	3.8
18. Governance	4.1
19. Collaboration in the construction of public policies	4.3
20. Supply strategy and relationship with suppliers	4.2
21. Involvement with stakeholders	4.2
22. Operational eco-efficiencynetwork development	4.0
23. Labor practices	4.3
24. Diversity and inclusion	4.3
25. Training and development of Ambassadors	4.0
26. Human rights and involvement with the communities	4.1
27. Ethics and anticorruption	3.6

Material topics
Relevant topics