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Corporate Sustainability Strategy

  • Overview
  • Environmental
  • Social
  • Economic and Governance
  • ESG contact

We are committed to sustainable development, promoting that our ultra-low-cost aviation business generates long-term value for our stakeholders – investors, Ambassadors, suppliers, authorities, unions, industry actors and the communities – by considering financial, social, environmental and governance impacts.

To meet these commitments, we developed and implemented our Corporate Sustainability Strategy, which is made up seven steps:

 

Our Corporate Sustainability Strategy is centered on three pillars:

Economic and Governance

Through our Environmental pillar, we seek to identify and manage our environment-related risks and opportunities through a comprehensive strategy to lessen our environmental impact, protect and preserve natural resources, reduce our emissions and comply with regulations.

• We aim to employ a methodical approach to reduce jet fuel consumption, conserve energy, reduce waste and certify our operations to global environmental management standards.

• We measure, analyze, manage and report our environmental footprint (Carbon emissions Scope 1 and Scope 2).

• We provide our customers with the option to voluntary offset part of their flight carbon emissions.

Through our Social pillar, we aim to strengthen our commitment to the well-being of people. This includes our Ambassadors, customers and the communities in which we operate.

• We prioritize our customers’ and Ambassadors’ safety, health and rights above all.

• We help bring our communities together by achieving our ULCC business model: to democratize aviation, enabling first time flyers and loyal passengers to unite with friends and families safely, quickly and affordably, contributing to economic growth.

• We seek to attract, develop and retain talented, competent and professional people. Our labor practices are designed to support strong labor relationships that reinforce the well-being and professional development of our Ambassadors through the Volaris Culture.

• We promote diversity, equity and inclusion (DE&I), adhering to commitments to increase gender equality in the Company and in the aviation industry.

• We train our Ambassadors to uphold human rights values and standards. We invest in social programs to support the communities where we operate, especially during emergency situations.

• We operate with a mindset that prioritizes customer service, including the implementation of data security and privacy programs to protect our customers’ information.

Through our Economic and Governance pillar, we aim to foster the Company by ensuring its financial resources are appropriately managed.

This is achieved by adhering to solid corporate governance and responsible financial practices, including efficient management of financial resources and risks, regulatory compliance, transparent company information disclosure, promotion of an ethical culture, creation of a reputation that maintains stakeholder trust, protection of relevant and confidential information and responsible management of our suppliers, among other initiatives.

• We aim to maintain clear communication channels with our stakeholders, manage our corporate reputation and influence the development of public policies that align with our corporate sustainability strategy.

• We reinforce our business values and ethics through our anti-corruption, anti-bribery and related policies, risk and crisis management systems and commitment to transparency in all our processes.

• We maintain strict oversight of our supply chain, cultivating robust relationships with our suppliers and promoting ethical and sustainable practices throughout our value chain.

Volaris Value Creation Model

Stakeholders Engagement

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Customers

  • Accessibility and connectivity (route expansion).
  • Competitive fares.
  • Safety and aviation security.
  • Travel experience.
  • Data protection and privacy.
  • Environmental footprint reduction.

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Ambassadors

  • Corporate culture and labor practices.
  • Business strategy and results.
  • Diversity, equity and inclusion (DE&I).
  • Business ethics and compliance.
  • Compensation and benefits.
  • Training and professional & personal development.
  • Occupational health and safety.
  • Union and labor relations.
  • Environmental footprint reduction.

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Union

  • Long-term and reliable relationship with the Company.
  • Labor legislation compliance.
  • Human rights protection.
  • Freedom of association and collective
    bargaining.

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Community

  • Humanitarian and emergency response initiatives.
  • Environmental footprint reduction.
  • Economic contribution through connectivity, tourism, VFR passengers, bus switching and business travel.
  • Protection of human rights.

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Suppliers

  • Product and service reliability.
  • Sustainable value chain.
  • Upholding human rights.
  • Environmental footprint reduction.

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Investors

  • Short-, medium- and long-term business plan.
  • Return on investment.
  • Income generation.
  • Cost reduction.
  • Corporate governance.
  • Risks, opportunities and crisis management.
  • Ethics, transparency and compliance culture.
  • Climate change and corporate sustainability strategy.

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Authorities, industry organizations, and peers

  • Regulatory compliance.
  • Economic development.
  • Tax payment.
  • Safety and aviation security.
  • Environmental footprint reduction.

At Volaris, we understand that the long-term sustainability of our business is contingent on understanding and managing the environmental impact of our operations and associated risks.

We are taking steps to reduce our portion of this impact by tying our operational goals to our efforts to reduce aircraft fuel consumption.

Environmental Management

Volaris’ climate change strategy establishes the framework to manage our environmental impact and achieve key goals, including the reduction of our Scope 1 aircraft CO2 emissions intensity.

The day-to-day management of our environmental programs is owned by the collaborative and multidisciplinary group named Green Team, which performance is reported to the ESG Round Table and to the Sustainability Working Group.

The Green Team is focused on monitoring and the continuous improvement of Company processes certified under ISO 9001 and ISO 14001 Standards. This group is coordinated by the Operations Engineering department and has representatives from Dispatch, Crisis Management, Fuel, Industrial Safety, Corporate Sustainability, Flight Operations, Cargo Operations, Flight Operations Engineering, Procedures and Standards Engineering, Real Estate Planning, General Services, Information Security and Crew Control departments.

The Green Teams’ main functions include the following:

Identify and evaluate the significant environmental aspects of Volaris.

Define the environmental objectives and programs that enable Volaris to comply with its Integrated Policy.

Propose measures to raise awareness among internal and external stakeholders about the Integrated Policy and environmental impacts.

Members of the WG Green Team receive training to understand the impacts of processes and activities on the environment and how to manage them.

Seek the required resources for those environmental programs that contribute to reducing or improving the environment.

Monitor the progress or performance of the environmental programs.

Participate in the review of the results of environmental programs and propose actions for the improvement and implementation of those environmental programs.

 

Waste Management 

Volaris is committed to responsible waste management practices, striving to minimize our environmental impact through proper waste disposal, and recycling initiatives through our hazardous and non-hazardous.

Hazardous Waste Management

Volaris’ hazardous waste is generated mainly from aircraft maintenance. We follow all regulatory requirements and have implemented proper waste management practices to ensure the safe handling, storage, transportation, and disposal of these hazardous waste streams.

Non-Hazardous Waste Management

We have implemented a Paperless Policy to reduce our paper consumption. In our corporate offices, we promote printing only the most essential documents, thereby minimizing the use of paper, ink and printer energy. As a result, in 2023, total paper consumption in our corporate offices remained consistent with the levels recorded in the previous year. In addition, we have adopted digitalization processes that further help to limit our paper use.

On-board Services

Our in-flight catering service has transitioned to more environmentally friendly products. Since 2021, 100% of the single-use plastic materials for our on-board service, such as forks, napkins, soap, bags and stirrers, are made with biodegradable materials. Additionally, 98% of the products we offer for on-board sale have biodegradable packages. In 2024, we plan to transition to a fully digital on-board food menu.

Food and Loss Waste Program

At Volaris, we aim to minimize food waste and aligning with regulatory standards across the markets where we operate, with a particular focus on perishable items. To enhance the on-board experience, we conduct an annual review of our menu to meticulously select products that cater to our customers’ preferences, while also considering weight, balance and potential waste generation.

Our Emissions Reduction Pathway and Progress

We have a multi-faceted approach to reducing our GHG emissions intensity, implemented through our environmental management systems. This approach consists of near-term measures and long-term initiatives that seek to balance our operational growth with our commitment to environmental stewardship.

EMISSIONS REDUCTION INITIATIVES
Drivers Fuel Saving Program Regulatory
Compliance
Key
Initiatives
Fleet renewal and technology upgrades Onboard weight reduction Route optimization and operational techniques Emissions reporting
  • Ongoing conversion of full fleet to Airbus NEO powered aircraft
    equipped with sharklets
  • Ongoing reviews of cabin equipment and service items, including installation of lighter-weight trolleys.
  • Installation of lighter-weight Recaro seating.
  • Continued optimization of our point-to-point network.
  • APU usage reduction.
  • Training our pilots to employ actions and practices to enhance the efficient operation
    of our aircraft.
  • Annual report of our GHG emissions to the Mexican
    authorities.

Highlights of Fuel Saving Program Actions in 2023

Youngest fleet

We reduced our fuel consumption and protected the environment by acquiring the youngest fleet in the market. Our fleet age average is 5.7 years.
High density configuration with lighter seats

We installed lighter Recaro seats in 13 aircraft, bringing the total percentage of aircraft with this seat configuration to 16%.
Lighter trolleys

We installed lighter trolleys on 100% of our onboard service carts.
Pratt & Whitney GTF engines

~20% less fuel consumption.
~50% smaller sound footprint.
On-board services

Our onboard service team conducts annual reviews of the onboard menu content, considering factors such as sales performance, waste generation, operational times, regulatory compliance and product weight.
Sharklets

Sharklets are aerodynamic devices that help to additionally improve aircraft fuel economy. 88% of our fleet had sharklets installed.
Route Optimization

Our business model allows us to operate point-to-point routes, meaning we do not have to go to a hub on every flight. This enables us to avoid stopovers and reduce our fossil fuel consumption.
APU usage

We promote the use of lower-emission ground power sources. We used APUs for an average of about 36.5 minutes per operation.
Efficient flight plans

We continued efforts to optimize fuel load per flight, resulting in less ballast weight and consumption.

Our Climate Goals

We are cognizant that the aviation industry is responsible for approximately 2% of global CO2 emissions and we are taking steps to reduce our portion of this impact by tying our operational goals to our efforts to reduce aircraft fuel consumption per passenger.

In 2021, we joined IATA’s Fly Net Zero initiative, a commitment by the air transport industry to achieve net-zero carbon emissions by 2050 in line with the objectives of the Paris Agreement.

In support of this objective, we committed to reduce our Scope 1 aircraft CO2 emissions intensity by 35.42% gCO2/RPK (grams of CO2 per revenue passenger kilometer) by 2030, compared to a 2015 baseline, during the same year.

 

Sustainable Aviation Fuels (SAFs)

Volaris continues to champion SAFs as a key lever to reduce carbon emissions in the aviation industry for the long term. SAFs are a lowcarbon alternative to conventional jet fuel and can be produced from various renewable sources, such as waste oils, agricultural residues and non-food crops.

However, SAFs are not currently available at scale and competitive prices to replace fossil jet fuel in our operations.

Nevertheless, Volaris seeks to advance the viability of SAFs on a large scale. With the following actions:

  1. In August 2022, Volaris celebrated a major milestone, operating our first flight with SAF upon taking delivery of our 114th aircraft, an Airbus 320neo.
  2. In November 2022, Volaris partnered with Airbus and other major airlines and aviation associations in Mexico to request research proposals from different countries’ universities and research institutions on ways to accelerate the production and scalability of SAFs.
  3. In April 2023, Volaris announced a U.S. $50 million investment agreement, alongside several other firms, with North American startup company CleanJoule, which aims to accelerate the production of SAF worldwide. As part of this agreement, Volaris will receive an estimated 30 million gallons of SAF.

Voluntary Emissions Offsetting

We also recognize that offsets are an important tool to mitigate carbon emissions that cannot be eliminated only via technological or operational advances.

Since 2015, we have offered our customers the option to purchase #CielitoLimpio, a product that allows them to offset part of the environmental impact of their trips. Our customers can voluntarily purchase this product through our Web Page in My Trips section after booking their flights, or they can also add it by contacting our Call Center or at the airport counters. For more details about this program, please refer to our Terms and Conditions.

Through these voluntary offsets, we acquire certified carbon credits from the Mexican Carbon Platform (MexiCO2), which are used to develop environmental projects aimed at neutralizing atmospheric carbon emissions.

Volaris does not count any emissions offset through these projects when calculating progress toward the Company’s Scope 1 aircraft CO2 emissions reduction goals.

In 2023, Volaris customers offset 1,121 metric tons of CO2 through the #CielitoLimpio, a 20.3% increase vs. 2022.

For details about the carbon removal projects funded voluntarily by Volaris customers through the #CielitoLimpio program, please refer to the chart below:

Location Offset Seller Name Applicable Registry Project ID No. Offset Project Type Protocol Used to Estimate Emissions Reductions/Removal Benefits Independent Verification
Project Name
Oaxaca IV Wind Energy Project Tehuantepec region, Oaxaca, Mexico Allcot Mexico Verified Carbon Standard (VCS)/ VERRA Registry VCS1041 Avoided emissions: Energy industries (renewable/non-renewable sources) ACM0002: Grid-connected electricity generation from renewable sources Verified by 4K Earth Science Private Limited
Aguascalientes – EcoMethane Landfill Gas to Energy Project Aguascalientes, Mexico Allcot México UNFCCC Clean Development Mechanism (CDM) Registry CDM425 Avoided emissions: Energy industries (renewable/non-renewable sources); Waste handling and disposal ACM0001: Flaring or use of landfill gas Ver. 2 AMS-I.D: Grid connected renewable electricity generation Ver. 8 Verified by Det Norske Veritas

At Volaris, we recognize that people and their well-being are central to sustaining our business operations and driving growth. Through the social pillar of our Corporate Sustainability Strategy, we prioritize human talent management and labor practices that attract, develop, train, and retain the best talent for our future. Our people-centered culture is built on five key axes: health, family, professional development, spirit and social commitment.

Since our inception in 2006, we have been committed to democratizing air travel through our ultra-low-cost business model, offering affordable options to passengers. Our success is anchored in delivering a comprehensive customer experience, which includes operational efficiency, low fares, customization options, safety performance, efficient self-service, crisis resilience and a strong respect for customers’ rights. We strive to offer travel experiences that meet the needs of our core customer base, including those Visiting Friends and Relatives (VFR), price-conscious business travelers and leisure travelers.

Ambassadors Well-being:

Talent attraction and retention:

  • We promote equal opportunities and non-discrimination.

  • We give regular evaluations and constructive feedback sessions to improve our Ambassadors performance.

  • We have an internal hiring program (SOI) that offers our Ambassadors opportunities for growth and development.

  • We develop specialized strategies, such as agreements with aviation schools and universities, to maintain a steady flow of talent for corporate and operational positions.

  • We conduct surveys and follow-up action plans to enhance employee satisfaction and retention.

Compensation and benefits:

  • We aim to attract and retain the best talent, we offer competitive compensation and benefits for employees. Volaris’ compensation plans seek to maximize value for our Ambassadors, as well as contribute to equal pay, equal work, responsibilities and experience in all our roles, as well as to thewell-being of our Ambassadors.

  • The benefits package offered to our Ambassadors is designed to help prioritize their physical health, financial security, mental well-being and work-life balance.

Freedom of association and collective bargaining:

  • We recognize the rights of all our Ambassadors, including their rights to free association and collective bargaining.

    • Majority of unionized Ambassadors voted to recognize their Union association to the STIAS and the collective bargaining agreement.

Occupational health and safety:

  • We prioritize our Ambassadors’ well-being, specifically their health and safety.

  • We have an OHS Program that includes an Occupational Risk and Disability Management Procedure to track information about occupational risks, work accidents and lost workdays.

  • We aim to promote practices that contribute to the well-being of our Ambassadors and support a healthy work-life balance.

Workforce Composition

Volaris remains a driving force of economic growth and job creator in the countries where we operate. In 2023, we created 99 new positions.

7,198 Ambassadors

47% women and 53% men

are part of our family in Mexico, Central and South America
*Up to December 2023

Diversity, Equity and Inclusion (DE&I)

We are aware that equal opportunities and zero discrimination in the aviation industry are key factors for the sector sustainable development. We implement initiatives in support of promoting inclusive and violence-free workspaces, where the personal and professional growth of all Ambassadors is granted.

These initiatives are:

Person-centered organizational culture

Volaris' Code of Ethics and Volaris' Ethics Line

Diversity and Equal Employment Opportunities Policy , Maternity, Paternity and Use of Breastfeeding Rooms Policy and agreements with daycare centers, and Home Office Policy

Supporting Parents and Ambassadors’ Work-life Balance

Human rights training and professional development programs

Equitable and fair compensation, without discrimination

Operational safety and biosecurity protocols

Specific goals to increase the representation of women in underrepresented areas*.

*Underrepresented areas refer to maintenance, engineers, pilots, top management and Senior Management roles.

In 2021, we signed an industry gender equality commitment, IATA’s 25by2025 comitmment to:

Senior Management positions:
By 2025, increase by 25% the number of women in senior positions or at least, increment the actual structure by minimum of 25% the number of women in senior management positions.

Underrepresented areas:
By 2025, increase by 25% the number of women in underrepresented areas or at least, increment the actual structure by minimum of 25% the number of women in underrepresented areas.

IATA Governance roles:
By 2025, work with IATA to increase the number of women appointed to IATA Governance roles to a minimum of 25%.

Employee Development Programs

Aviation is one of the world’s most specialized and regulated industries, so it is essential to train and keep our Ambassadors up to date on operational, safety, administrative, and customer service best practices. Beyond required technical training, we offer our Ambassadors additional development opportunities to improve their capabilities, skills, and knowledge.

Volaris Competency Model

The Volaris Competency Model a set of daily behaviors and skills expected of all Ambassadors to enhance their leadership skills and promote their professional careers’ development and it is used to standardize our evaluation frameworks.

Freedom of Association and Collective Bargaining

We promote the rights of all our Ambassadors, including their rights to free association and collective bargaining. In 2023, 75%* of Volaris Ambassadors were unionized, as members of the independent Union of Workers of the Aeronautical, Communications, Similar and Related Industries of the Mexican Republic (STIA).

*This figure only includes Volaris’ unionized employees based in Mexico

Employees’ Health and Safety

We prioritize our Ambassadors’ well-being, specifically their health and safety. We have an Occupational Health and Safety (OHS) Policy and a Program that is approved by our Senior Management and covers 100% of our Ambassadors. It is aligned to international standards, such as the International Finance Corporation (IFC) Guidelines and Mexican regulations of the Ministry of Labor and Social Security, Mexican Social Security Institute, Ministry of Health, AFAC, Ministry of Infrastructure, Communications and Transportation and the Coordination for Civil Protection and is reviewed annually to evaluate the compliance in each work center. To improve the plan, we have processes to support the participation of Ambassadors through initiatives aligned with the OHS strategy.

In 2023, we complied with all our regulators’ health and occupational safety inspections without any significant fines.

Customer’s Well-being

Our priority is the security, health, and satisfaction of all our customers.

Aviation Security and Safety

We place aviation security and safety as the highest priority throughout all our operations. Volaris utilizes an Integrated Management System based on ISO 9001 and the IATA Operational Safety Audit (IOSA) Standards Manual.

The system includes the following subsystems:

• Quality Management System (QMS).
• Operational Safety Management System (SMS).
• Security Management System48 (SeMS).


Aviation Security

We have standardized aviation security processes to allow security personnel to screen our passengers and Ambassadors efficiently and to comply with regulations and protocols.

In addition, our operational Ambassadors are trained to take an active role in identifying, reducing, and eliminating risks related to aviation security threats.

We also address issues such as national and international human rights, customer service, baggage and passenger screening, security event reporting, and confidentiality of sensitive information.

These processes cover the following
activities:

Passengers’ acceptance during check-in processes.

Screening and inspection of passengers and their personnel belongings.

Application of alcohol and drug test for crew members and technical personnel.

Monitoring threats and acts of illicit interference within the air industry and Volaris’ competitive scope.

Surveillance, inspection and sealing of aircraft during ground operations.

Screening, surveillance and handling of potentially illicit materials in cargo.

Locked Phase II security cockpit doors during all flight phases.

Managing contingencies and emergency responses.

Safety

At Volaris, our top priority is safety to ensure the well-being of our customers and Ambassadors at all stages of the flight. To reach this main objective, we have a Safety Management System (SMS) that complies with the ICAO, IATA regulatory frameworks, and national and international regulations.

The SMS enables us to proactively identify and mitigate hazards and safety risks, using advanced methods to evaluate and address the root causes of aviation incidents and accidents.

Our safety department focuses on proactively preventing and monitoring the following cases:

Unstable approaches.

Loss of control in flight.

Runway safety, including runway excursions and incursions.

Mid-air collision.

Controlled flight into terrain.

Other safety events that are not necessarily confined to the cockpit are also reviewed, such as:

Inadvertent slide deployment.

Cabin injuries (turbulence is regarded as the leading cause of injuries aboard aircraft in incidents).

 

Safety Regulatory Compliance and Certifications

In 2023, we complied with all applicable safety regulations and maintained several certifications across our operations:

Volaris Mexico
  • The Mexican Civil Aviation
    Law establishes that airlines
    must implement measures to
    ensure the safety of operations
    and, therefore, of customers
    and crews.
  • Compliance with Mexican Official
    Standard NOM-064-SCT3-2012,
    which establishes the
    specifications to be met by
    the SMS.
  • IOSA Certification (2023-2025).
    IATA carried out our first RiskBased IOSA audit, in April 2023.
  • SMS Certificate (since 2015).
Volaris Costa Rica Volaris El Salvador
  • IOSA Certification (2023-2025).
  • SMS Certificate (since 2019).
  • First IOSA Certification in 2023,
    valid until November 2025.
  • SMS Certificate (since 2022).

 

In 2023, our harmonized accident rate (per million sectors) was zero and we did not have passenger fatalities* attributable to the Company’s operations.

*A passenger fatality is one that happens as a direct result of the Company’s operations. It excludes idle related events (i.e., a fatality during a trip through no fault of the company) and non-passenger fatalities (e.g., employees, contractors, non passenger civilians)

In 2023, we continued to be a member of the Flight Safety Foundation, which provides independent and expert safety guidance and resources to the aviation and aerospace industry.

Volaris was named one of the Top 20 Safest Low-Cost Airlines by AirlineRatings. com, which examined factors like results of ICAO audits, incidents and accident records, fleet age and more, thanks to our unwavering commitment to safety.

Cybersecurity, Data Protection and Customer Privacy

By promoting the integrity of our information systems and safeguarding customers’ personal information, we uphold our corporate reputation, maintain customer trust and comply with the applicable regulations for data protection violations.

Volaris is committed to continuously enhancing data protection and customer privacy through various initiatives. We regularly review applicable data protection and privacy regulations and assess our tools and technological advancements to strengthen and update our internal processes and policies. This promotes compliance with regulations and enables us to effectively address customer requests for access, rectification, cancellation and opposition of the processing of their personal data.

Cybersecurity and Data Protection

At Volaris, we take specific actions to enhance our cybersecurity maturity. Some of the key actions we undertake include, among others:

• Utilization of servers, databases and networks. We utilize servers, databases and networks to manage sensitive information, prevent unauthorized access, data interception and cyber-attacks, as well as implement access control measures. We align our practices to the ISO 27001:2013 standard and to the NIST cybersecurity framework.
• Conduct third-party vulnerability analysis. We periodically conduct third-party vulnerability analysis, including simulated hacker attacks, to have specialized knowledge and experience in identifying vulnerabilities and mitigating risks.
• Conduct phishing simulations. We conduct regular phishing simulations to strengthen preventive controls, protect identities and detect cyberattacks.
• Implement incident response. We utilize playbooks to standardized responses to cybersecurity incidents as they occur.
• Provide training. We provide annual training for all Ambassadors on cybersecurity, privacy and personal data protection. In 2023, more than 98% of our Ambassadors received training in both personal data protection and cybersecurity.

Custumer Privacy

We further strengthened our customer privacy strategy by identifying, analyzing and addressing emerging risks, considering current trends, new regulations and Volaris’ expansion into new markets. Our goal is to enhance existing controls and implement additional measures as needed to mitigate identified risks related to personal data.

In 2023, we incorporated liability and data protection clauses in new contracts with suppliers that handle personal data to comply with data protection regulations and to mitigate potential risks associated with the mishandling or unauthorized access of sensitive information.

The information we collect from our customers will be used in accordance with our Privacy Notice and Privacy Policy. Customers have the option to control how their personal data is collected, used, retained and processed. We guarantee our customers the right to access, rectify, cancel and oppose the processing of their personal data. Volaris retains customer data in accordance with the applicable regulations.

During 2023, we did not identify material breaches or leaks of our customers’ data.

Our Commitment to Ethical Marketing and Advertising

At Volaris, we believe that having a clear commitment to upholding ethical marketing standards is essential for fostering trust and loyalty with our customers.

We provide our customers with balanced and accurate information, including fair and truthful descriptions of our products and services, based on the tenets of legality. This approach extends to all our communications – including our social and environmental impact – prioritizing clarity of messages, appropriate language usage and well-supported information.

Furthermore, we promote fair competition and prioritize respect, inclusion and integrity in the use of images and messages to protect our customers, communities and stakeholders’ interests.

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Community Engagement

At Volaris, our commitment to social responsibility is reflected in our efforts to make air travel accessible to all, ensuring that our operations contribute positively to the communities we serve. By offering low base fares, we democratize air travel, opening doors to opportunities that were once out of reach for many. Our extensive route network, which connects key destinations across Mexico, the U.S., and Central America, is designed with inclusivity in mind, enhancing accessibility for individuals and businesses alike.

Volaris’ dedication to affordable air transportation is a cornerstone of our broader mission to support the economic and social development of the regions we serve. By focusing on the visiting friends and relatives (VFR) market, we prioritize the needs of the community, ensuring that our services not only meet the demands of travelers but also contribute to the well-being and prosperity of the communities that rely on us. Furthermore, as a key element of our community engagement priorities, we have a comprehensive Social Responsibility Program.

This program is built around five strategic pillars, each dedicated to supporting and uplifting the communities in which we operate:

Humanitarian assistance for emergencies (natural disasters, health, medical).

Access to healthcare.

Access to education.

Employee and community development.

Environmental protection.

We action on these pillars through our two programs: Avión Ayuda Volaris and the corporate volunteering program #VolemosJuntos.

Avión Ayuda Volaris

We donate free-of-charge flight tickets and cargo capacity to promote social well-being and active engagement with the communities where we operate.

This program specifically supports

     • Disaster emergencies / civil protection.      
     • Transportation of organs and tissues for transplant purposes.
     • Health emergencies and medical treatments.  
     • Reuniting immigrants with their families.		 #VolemosJuntos
We are dedicated to enhancing social welfare through our:

     • Volunteering program.
     • In-kind contributions

Our goal is to empower our Ambassadors to make a meaningful impact by providing support to the organizations they volunteer with. Also, through in-kind contributions we acknowledge and bolster their dedication to community service, amplifying the positive effects of their actions.

Our volunteering program is designed to nurture engagement, personal growth and professional development among our Ambassadors.


Our Commitment to the Protection of Human Rights

Program against trafficking of children and adolescents

The safety of all our clients has always been our priority, which is why, aware that Mexico is the third country worldwide with the most cases of trafficking of children and adolescents, we decided to take action to address this issue that occurs in airports, borders, and tourism infrastructure.

Ten years ago, we began this task hand in hand with the organization ECPAT International for the implementation of a protocol that allows us to detect possible cases of Commercial Sexual Exploitation of Children and Adolescents in the context of travel and tourism, being the first airline in Latin America to make such a commitment and the second worldwide.

Throughout this time, we have trained our operational and administrative Ambassadors to strengthen the protocol and identify possible cases of trafficking in underage persons. However, aware that this problem has tripled in the last 15 years, according to information provided by the United Nations, we have expanded our protocol to more destinations where we operate, meaning towards Central and South America.

The task of detecting possible cases of trafficking in underage persons for sexual exploitation is possible thanks to the construction of strategic alliances with interest groups seeking to eradicate this problem. Therefore, we have focused on expanding our collaboration with civil society organizations, authorities, suppliers, and international organizations, such as the United Nations Office on Drugs and Crime (UNODC), through the “Corazón Azul” campaign, which helps us achieve this mission.

In the framework of our 10th anniversary, combating this problem, we launched the communication campaign “Ojos en el Cielo”, through which we invite our passengers to participate in the fight against this crime.

If you travel with Volaris, do not forget to look around and observe the chirldren and adolescents who are next to you. If you notice anything out of the ordinary, do not forget to notify our Ambassadors at airports or our crew members; they will know what to do.

If we all open our eyes wide, we can change the destiny of more children and adolescents.

 

Our Partners

Our President and CEO is member of the Governors Council of Airlink, a non-profit organization working with aviation and logistics partners to transport relief workers and emergency supplies for reputable non-governmental organizations (NGOs), responding to rapid-onset disasters and other humanitarian crises around the globe. Their responses to hurricanes, floods, earthquakes, tsunamis, and other disasters have brought life-saving and life-changing aid to some of the world’s most vulnerable beneficiaries. For more information visit: https://airlinkflight.org/

Volaris is the leading airline in passenger transportation in Mexico, thanks to our ultra-low-cost business model, which allows us to offer one of the lowest fares and bring the benefits of aviation to more people.

Since we started flying, we have been committed to ensure that our sustained growth is aligned with the well-being and care of people and the environment. Furthermore, our culture of ethics and legality allows us to be certain that we are on the right path to continue meeting the air transportation needs of our present and future markets, without compromising the availability of the necessary resources to do so.

To achieve this commitment, the Board of Directors and the Senior Management of Volaris have the obligation to focus their functions on the creation of value for the benefit of the Company, for the present and the future, adopting decisions that have a significant impact on the administrative, financial, operational, environmental, social, and legal situation of Volaris.

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2023 Highlights

48 new routes*

Closing the year with 231 routes and 71 destinations.

(*)Increase of >100% compared to 2022 due to our fleet growth. Includes only scheduled routes.

33+ million passengers

transported.

 

49%

of our routes compete only against buses.

Mexican domestic market share leader.

U.S. $3.3 billion

total operating revenue.

49%

of the total operating revenue is represented by ancillaries.

 

U.S. $823 million

EBITDAR.

 

4th consecutive year

as a member of the Dow Jones Sustainability MILA Pacific Alliance Index.

14% women

on our Board of Directors.

71% independent

Board members.

Ethics and Compliance Culture

We foster a culture of ethics and compliance that guides the behavior and labor relationships of all our Ambassadors. To support this culture, we have established a comprehensive set of policies and tools, including the Volaris Code of Ethics, the Volaris Supplier’s Ethics Policy and the Volaris Ethics Line. Additionally, we have other internal policies and guidelines designed to prevent acts of corruption, conflicts of interest and money laundering, among other concerns.

Volaris Code of Ethics: We have a Code of Ethics that is available to all Ambassadors, as well as to suppliers and any third party with whom we do business. In this document, we establish our fundamental values, standards, and Volaris Culture, which govern our daily actions and behaviors in the organization.

Suppliers’ Ethics Policy: The purpose of this policy is to establish a  framework for collaboration between Volaris and our suppliers, which promotes solid and lasting business relationships and the achievement of mutual benefits. All suppliers working with Volaris must conduct themselves with the highest standards of honesty, justice, and personal integrity.

Anti-Corruption Compliance Policy and Fraud Prevention and Control Policy:This includes compliance with all anti corruption laws applicable to the Company, including the Foreign Corrupt Practices Act (FCPA). Their objectives are to comply with our responsibilities as a public Company listed on the NYSE, to ensure transparent and lawful practices and to prevent any act of corruption, including fraud, bribery, extortion and embezzlement, among others.

Immunity Principle: Protects people who report any security infringement at Volaris.

Policy on Conflict of Interest Resulting from Kinship: Establishes the procedure for avoiding and solving possible conflicts of interest that may arise in the organization.

Grandfather Principle: Allows all Ambassadors to engage in discussions with the superior of their immediate report, in case they feel intimidated by the latter, or if the latter is violating the Volaris Code of Ethics or any other policy.

Gifts and Benefits Received from Suppliers or Third Parties Policy: Establishes the guidelines for Volaris’ relationship with third parties, such as suppliers and public officials, among others, to avoid benefits in exchange for preferential treatment or other activities that may lead to a conflict of interest.

Gifts and Benefits Granted to Suppliers and Third Parties Policy: Establishes the guidelines for Volaris to grant gifts to third parties, in compliance with the applicable law. Hence, it is forbidden to grant gifts or benefits to suppliers or third parties for practices related to bribes, illicit payments, or undue commissions.

Donations Policy: Establishes the guidelines for the delivery, receipt and management of donations that Volaris allocates to social welfare institutions and individuals through the Company’s social responsibility programs, such as the Avión Ayuda Volaris and #VolemosJuntos.

Interpersonal Relations Policy: Expands and reinforces the concept of conflict of interest mentioned in the Volaris Code of Ethics and ensures that the correct procedure is followed on how to proceed in the event of a sentimental or sexual relationship with Ambassadors or suppliers. We provide annual mandatory training in anti-corruption practices for those Ambassadors who are exposed to any risk related to acts of corruption.

Whistleblowing Program “Volaris Ethics Line”

Eight years ago, Volaris implemented the Volaris Ethics Line Policy. This tool is managed by an external and independent supplier to Volaris, so that Ambassadors, suppliers and other stakeholders to confidentially report any suspected non-compliance related to the Volaris Code of Ethics, our Supplier’s Ethics Policy, or other internal policies and principles.

Procedure for reporting to the Ethics Line:

  • Receipt of the report through any channel of the Volaris Ethics Line. This report can be anonymous or not.
  • Case management and guidance.
  • Investigation of the case and formulation of recommendations.
  • Implementation of corrective and preventive measures, if necessary, to address future cases.

In 2023, the Volaris Ethics Line processed 129 reports (equivalent to 1.5 reports per 100 Ambassadors).

Most of the cases were related to our labor environment and improper use of assets and less than 2% of these reports were related to non-material and unsubstantiated fraud issues.

TITULO

Communication channels:

  • Website lineadeescuchavolaris.com
  • Email reporte@lineadeescuchavolaris.com
  • Telephone 800 T Escucho (800-837-2824)
  • App ETHICSGLOBAL Avaible for IOS and Android

Responsible Supply Chain Management Model

We understand the importance of a strong and responsible supply chain in fostering sustainable business practices and driving long-term success. A responsible supply chain is not only about promoting operational efficiency and cost-effectiveness, but also about upholding ethical standards, environmental stewardship and social responsibility throughout our entire network of suppliers.

To this end, we developed a Responsible Supply Chain Management Model to enhance our relationships with suppliers and emphasize the importance of ESG issues in creating shared value for our stakeholders.

The oversight of the Model is provided by our Senior Management through the Sustainability Working Group, enabling our efforts to align with our business priorities and to receive the necessary support at the highest levels of the organization.

TITULO

Volaris Responsible Supply Chain Management Model

Procurement strategy with ESG topics

Training on sustainability for procurement team

Supplier mapping

Risk management

Integration of ESG criteria to suppliers’ selection and retention

Pledge to comply with the Volaris Supplier Ethics Policy

Clauses on sustainability and human rights protection in certain contract

Supplier sustainability assessment

Monitoring system

Supplier develpment (corrective plans, training)

Recognition and Loyalty Program

Procurement Policy with ESG Criteria

Our Procurement Strategy

Our procurement strategy aims to promote the supply of goods and services necessary for operational continuity. The strategy has the following priorities:

1. Reduction and resource optimization while maintaining the highest standards of operational efficiency in our core business.

2. Responsible management of the supply chain by strengthening our processes and controls based on international standards and indicators, through our Responsible Supply Chain Management Model.

3. Enhanced transparency through the adoption of mechanisms in all procurement operations.

4. Stronger resilence through collaboration and improved practices with our supply chain.

Addressing Risks and Opportunities

Volaris operations are subject to changes in regulations, economic conditions, political and social events, technology changes and climate change, among others, related to the countries where we operate, our industry and our business.

With a comprehensive Governance and Enterprise Risk Management (ERM) policy in place, we ensure that our risk management process aims to identify, assess, monitor and communicate risks to internal and external stakeholders as appropriate so that they can be managed accordingly.

Risk governance at Volaris includes supervision by the Board of Directors, the Audit Committee and the Company’s Senior Management.

With a comprehensive Governance and Enterprise Risk Management (ERM) policy in place, we ensure that our risk management process aims to identify, assess, monitor and communicate risks to internal and external stakeholders as appropriate so that they can be managed accordingly.

Risk governance at Volaris includes supervision by the Board of Directors, the Audit Committee and the Company’s Senior Management.

Throughout 2023, comprehensive risk reports covering operational, financial, strategic and compliance aspects, along with corresponding action plans, were consistently presented during quarterly meetings of the Board of Directors.

Sustainability

volaris.corporativo@volaris.com

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    Dionisio Pérez-Jácome Friscione Vice President Sustainability and Corporate Affairs
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    Ximena Fuentes Díaz Head Sr. of Sustainability
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    Naara Cortés Gallardo Núñez Sustainability Specialist