Corporate Sustainability Program

  • Overview
  • Environmental
  • Social
  • Economic and Corporate Governance
  • ESG contact

We are committed to sustainable development and to ensure that the ultra-low-cost aviation business generates value for our stakeholders for many years to come.

To meet these commitments, we developed and implemented a sustainability strategy, which has become a fundamental part of the Company’s DNA and is supported by the Volaris Corporate Sustainability Program.

This program is comprised as follows:

Enviromental

  • A. Business strategy – Ultra-Low-Cost business model
    • The Publicly Listed Airline
      with one of the lowest unit
      cost in the Americas
    • Operational efficiency in terms of ASMs, high load factor, high on-time performance, high-density, low fares,and  ancillaries at the lowest cost
  • B. Corporate governance
    • 64% independent members of the Board of Directors
    • 14% of women members of the Board of Directors
    • 99% of the Ambassadors are trained in our Code of Ethics
    • 98% of the Ambassadors are trained in our anti-corruption policies
    • Risk management through the COSO ERM framework

 

Note: All data included is related to figures of year 2021

  • C. Investor relations
    • Member of the Dow Jones Sustainability MILA Pacific Alliance Index
    • Member of the BMV/S&P Total Mexico ESG Index
  • D. Corporate affairs
    • IATA member
    • Strengthening  our corporate reputation
  • E. Supply chain
    • Responsible Supply Chain Management Program
    • Suppliers Ethics Policy: We require ackowledgement ahead of transaction’s performance
    • Critical suppliers evaluated on ESG issues
  • A. Relations, practices, and wellbeing of the Ambassadors
    • Organizational culture centered on people and their wellbeing
    • 6,714 Ambassadors: 47% women, 53% men
    • Wages and compensations at market competitive levels, promoting talent retention
    • High-level of variable compensation (KPI Program)
    • 81% of the Ambassadors are unionized
    • 99% of the Ambassadors were vaccinated against COVID-19
    • NOM-35 labor compliance
    • Corporate Volunteer Program

 

 

 

 

Note: All data included is related to figures of year 2021

  • B. Human rights and community relations
    • 4,900+ Ambassadors trained in human rights and non-discrimination
    • Humanitarian aid and transportation of transplant organs and tissues  through the Avion Ayuda Volaris Program
    • 12th year obtaining the Socially
      Responsible Company Distinction awarded by CEMEFI
  • C. Our customers’ welfare
    • Obtained the safety IOSA Certification
    • Clients transported with our biosecurity protocol
    • We believe that, during 2021, we did not have cases related to losses and leaks of our customers’ personal data
    • Implementation of the Contact Center to automatize the customer experience processes
    • Zero aviation accidents
  • D. Social commitments
    • Executed IATA’s initiative for gender equality “25by2025”
  • A. Fuel Saving Program
    • 101 aircraft: 45% NEO, 82% with sharklets
    • Second youngest fleet in North America: average age of 5.4 years
    • On-board weight reduction initiatives
  • B. #CielitoLimpio Carbon Emissions Offset Program
    • Partial and voluntary offseting through the adquisition of CO2 bonuses
  • C. Environmental protection initiatives and efforts for biodiversity 
    • 1,300+ kg of corporate office waste recycled
    • 140+ tons of paper saved in the corporate office through the Paperless Policy
    • 5.23% lower energy consumption vs. 2019 in the corporate office
    • On-board plastic-free initiatives

 

Note: All data included is related to figures of year 2021

  • D. Management and regulatory compliance
    • ISO 9001 and 14001 certifications
    • Environmental programs managed by the Working  Group Green Team
    • Domestic and international CO2 emissions reporting (Scope 1 and 2)
    • Hazardous and non-hazardous waste management
    • No sanctions or fines received related to non-compliance with environmental regulation
  • E. Environmental commitments
    • Asset-backed trust notes linked to Sustainability KPI: -35.4% gCO2/RPK in 2030 vs. 2015
    • Supported IATA’s initiative “Fly Net Zero” for industry’s decarbonization by 2050
    • 100% NEO fleet by 2028

Value Creation Model

Customers

  • Accessibility and connectivity (opening of new routes)
  • Low fares
  • Aviation security, operational safety, and biosecurity
  • Travel and customer experience
  • Corporate reputation
  • Privacy and personal data protection
  • Opportunity to voluntary offset part of the polluting footprint
  • Contribution to the Sustainable Development Goals (SDGs)

Ambassadors

  • Corporate culture (Volaris Family)
  • Volaris Ethics Line
  • Equal opportunities and non-discrimination practices
  • Competitive compensation and benefits
  • Training, professional, and personal development
  • Sense of pride and belonging
  • Biosecurity, occupational health and safety
  • Union relations
  • Labor flexibility practices (home office, Maternity, Paternity, and Use of Breastfeeding Rooms Policy, agreements with daycare centers)
  • Corporate volunteering
  • Environmental protection culture
  • Contribution to the Sustainable Development Goals (SDGs)

Community

  • Positive impact on the communities where we operate
  • Reduction of the polluting footprint and awareness about environmental protection
  • Economic spill for tourism, VFR passengers, and business trips
  • Protection of human rights
  • Strategic alliances to achieve objectives
  • Contribution to the Sustainable Development Goals (SDGs)

Suppliers

  • Reliable customer
  • Long-term and trustful relationships
  • Sustainable value chain
  • Protection of human rights
  • Reduction of the polluting footprint and protection of the environment
  • Contribution to the Sustainable Development Goals (SDGs)

Investors

  • Short, medium and long-term business plan
  • Return on investment
  • Income generation
  • Cost reduction
  • Resource optimization
  • Corporate governace best practices
  • Risks, opportunities, and crisis management
  • Ethics, transparency, and compliance culture
  • Climate change strategy
  • Social value generation
  • Gender equality and inclusion practices
  • Contribution to the Sustainable Development Goals (SDGs)

Authorities / Industry

  • Compliance with applicable legislation
  • Employment generation and economic development
  • Collaboration and communication with the government and industry organizations
  • Tax payment
  • Demand and transported passengers
  • Reduction and compensation of the polluting footprint
  • Contribution to the Sustainable Development Goals (SDGs)

Union

  • Long-term and reliable relationship with the Company
  • Strong communication channels with the Company and the Ambassadors
  • Labor legislation compliance
  • Human rights protection
  • Freedom of association and collective bargaining
  • Contribution to the Sustainable Development Goals (SDGs)

We are committed to protecting the planet through our Comprehensive Environmental Protection Policy, that establishes the actions and initiatives (environmental programs) that we carry out with the objectives of contributing to the reduction of CO2 emissions from our operations, positioning Volaris in the future as the “greenest airline” in Mexico, and, committing to collaborating for the decarbonization of industry, by 2050.

Fuel Saving Program

To efficiently manage our fuel consumption which is the highest cost for our airline and the most critical negative externality of Volaris, when measured by emissions generated by burning fossil fuels, since 2015, we have implemented a Fuel Saving Program, we work on the following front lines:

  • Fleet renewal and investment in the best technology
  • Optimization of routes and implementation of fuel-saving techniques
  • On-board weight reduction

Highlights of Fuel Saving Program Actions in 2021

Youngest fleet

We reduced our fuel consumption and protected the environment by acquiring the youngest fleet in the market. Our fleet age average is 5.4 years

High density configuration with lighter seats

We implemented Recaro seat models for 80 aircraft (30% lighter, saving approx 32,000 gallons of fuel)

Lighter trolleys

25% lower weight
140 carts = fuel savings of approximately 1,600+ CO2 tons (fuel cost savings were Ps. 7.1 million)

Pratt & Whitney GTF engines

~15% lower fuel consumption
-5,000 CO2 emissions
-50% NOx emissions
Up to -75% sound footprint

On-board services

Reduced the amount of products with lower demand, cutting additional weight

Sharklets

Aerodynamic devices that reduce fuel consumption by approximately 4% and prevent around 18,000 tons of CO2 emissions

Route Optimization

Our business model allows us to operate point-to-point routes, optimize route design, which allows us to avoid stopovers and thus reduce our fossil fuel consumption

APU usage

We use ground aircraft APU for approximately 37.2 minutes per operation, equivalent to a reduction of 14.3% (saving of 653,279 gallons of fuel)

Efficient flight plans

We continued with the efficiency in the necessary fuel load per flight, resulting in less ballast weight and consumption.
Reduction of 156 kg in ballast, (saving in fuel consumption of 464,113 gallons)

Emissions

We understand that transportation is responsible for approximately 2% of carbon emissions worldwide and we are taking steps to decrease our impact. We are committed to implementing actions in favor of sustainable air transportation and reducing our CO2/RPK emissions.

We are committed to reducing our emissions by 35.4% gCO2/RPK, by 2030 vs. 2015. With this ambitious KPI, we were able to issue asset-backed trust notes linked to sustainability.

Use of Sustainable Aviation Fuel (SAF)

Our path towards achieving aviation’s ambitious climate goals depends, to a great extent, on the actions of the rest of the members of our value chain and of the industry, the new climate change developments, as well as fleet technology and operational initiatives for fuel reduction, increased use of biofuels and SAF.

Provided that the strategy proves to be cost viable, we are committed to closely following developments in this area and making the pertinent analysis for its use when feasible.

 

Carbon Emissions Offset Program

Since 2015, we have provided our customers with the option to purchase #CielitoLimpio, an optional product through which they can neutralize part of the environmental footprint of their trips voluntarily. Thanks to these voluntary offsets, certified carbon credits are acquired from the Mexican Carbon Platform (MexiCO2), destined for developing environmental projects to neutralize carbon emissions in the atmosphere.

Customers who want to contribute to the protection of the environment can buy the product #CielitoLimpio in My trips section after booking their flights. They can also add it by contacting our Call Center or at the airport counters.

To learn more about the projects benefited by this initiative, visit www.mexico2.com.mx.

Environmental management

The management and continuous improvement of our environmental programs are carried out through the work of our Green Team Working Group. This working group comprises a multidisciplinary team specialized in the traceability, monitoring, and continuous improvement of the processes certified by the ISO 90001 and 14001.

This multidisciplinary group is coordinated by the Operations Engineering Department and integrated by the areas of Operational Dispatch, Crisis Management, Fuel, Industrial Safety, Sustainability, Flight Operations, Cargo Operations, Flight Operations Engineering, Procedures and Standards Engineering, Real Estate Planning, and Crew Planning.

The Team’s main functions are:

Propose improvements to the implementation of environmental programs and review their results.

Define environmental objectives, goals, and programs that allow us to comply with the Comprehensive Policy.

Monitor the degree of progress or performance of monitoring and evaluation programs.

Pursue the necessary resources for environmental programs that contribute to improving environmental conditions.

Identify and evaluate significant environmental aspects of the Company.

Hazardous and Non-Hazardous Waste Management Programs

We are committed to protecting the environment by reducing the generation of hazardous and non-hazardous waste and its proper management.

We have hazardous and solid waste management processes. At maintenance and operations, we do have a specific program that manages spent/contaminated oil, hydraulic fluids, sharp objects, alkaline batteries, waste lighting materials, non-anatomical waste, solvents, paints, resins, sealants, corrosives and anti-corrosives materials, expired substances, contaminated jet fuel, nickel-cadmium batteries, etc. At corporate offices, the solid waste is separated into special containers and we have a Recycling Program for these waste. Moreover, we have a Paperless Policy in the corporate offices to reduce paper consumption.

Additionally, we replaced 100% of the plastic-based forks, napkins, and stirrers of our onboard service with those made of biodegradable materials, to reduce our plastic waste.

We recognize the value of people, who are at the core of our sustainable business management, and their well-being, for the success of Volaris in now and the coming years.

This is why we have a person-centered organizational culture, which is governed by five-axis: health, family, professional development, spirit, and social commitment.

All of our Ambassadors consider themselves as part of a family, the Volaris Family.

Through the social approach of our Corporate Sustainability Program, we implement the initiatives to strengthen our commitment to the well-being of people.

 

Our Ambassadors well-being is based on:

Talent attraction and retention:

  • We have an effective selection and hiring process

  • We ensure a positive work environment underpinned by equality

  • We provide continuous training programs for professional and personal growth

  • We promote a culture of equal opportunities and zero discrimination

  • We promote our Ambassadors' sense of pride and belonging through projects such as corporate volunteering

Compensation and benefits:

  • We offer competitive compensation and benefits to attract and retain the best talent in the different disciplines

Freedom of association and collective bargaining:

  • We seek to protect the rights of all our Ambassadors, including the right to free association and collective bargaining

    • 81% of Ambassadors are unionized

    • Majority of unionized Ambassadors voted to recognize their Union association to the STIAS and the collective bargaining agreement

Occupational health and safety:

  • We want all our Ambassadors to have safe workplaces and to protect their health, especially in the face of health crises. We have an Occupational Health and Safety Plan
  • 99% of Volaris's Ambassadors were vaccinated against COVID-19
  • We did not have any major cassualty disease as a result of COVID-19

The Volaris’ Family

At Volaris, we are all a great family. We strive to create a positive work environment, that ensures equal opportunities, our Ambassadors’ physical and emotional integrity, and their professional and personal development.

6,714 Ambassadors

47% women and 53% man

are part of our family in Mexico and Central America
*Up to December 2021

Equal opportunities and zero discrimination culture

We are aware that equal opportunities and zero discrimination in the aviation industry are key factors for the sector sustainable development. We implement initiatives in support of promoting inclusive and violence-free workspaces, where the personal and professional growth of all Ambassadors is granted.

These initiatives are:

Person-centered organizational culture

Code of Ethics and Volaris Ethics Line

Diversity and Equal Employment Opportunities Policy , Maternity, Paternity and Use of Breastfeeding Rooms Policy and agreements with daycare centers, and Home Office Policy

Training and professional development

Competitive compensation and benefits

Safety and biosecurity protocols

Corporate Volunteer Program

Pilot Scholarship Program

In 2021, we signed an industry gender equality commitment, IATA’s 25by2025 initiative to:

Senior positions:
By 2025, increase by 25% the number of women in senior positions or at least, increment the actual structure by minimum of 25% the number of women in senior positions.

Under-represented areas:
By 2025, increase by 25% the number of women in under-represented areas or at least, increment the actual structure by minimum of 25% the number of women in under-represented areas.

IATA Governance roles:
By 2025, work with IATA to increase the number of women appointed to IATA Governance roles to a minimum of 25%.

Volaris Ambassador’s Competency Model

The Volaris Ambassador’s Competency Model is a set of daily behaviors that Volaris expects from all Ambassadors. This Model was developed based on Volaris’ profile and the needs of our Ambassadors to achieve success and grant their leadership development.

  • Learning agility
  • Result orientation
  • Decision-making
  • Business vision
  • Resilience
  • Teamwork
  • Emotional intelligence
  • Interpersonal skills
  • Assertive communication
  • Growth and development

Volaris Talent Cycle

 

Volaris Talent Cycle

Talent attraction and promotion

Performance and recognition management

Talent review and succession planning

Career paths

Leadership development

Training

Corporate voluntary work

Occupational health and safety

We have an Occupational Health Management System aimed at maintaining safe workspaces so all Ambassadors can enjoy physical and mental well-being.

This System includes programs, such as health campaigns and fairs, vaccination, cancer prevention, health and safety training –especially for pilots and flight attendants, who have the greatest health risks due to their activities–, hygiene advice, medical evaluations to the personnel of the operational area, and accident investigation (along with the industrial safety area).

Our labor practices are aligned to the Mexican labor Standard NOM-035, in order to identify, analyze, and prevent occupational psychosocial risk factors, as well as promote a favorable organizational environment in our workplaces.

In 2021, 99% of our Ambassadors were full vaccinated against COVID-19

Customer’s well-being

Our priority is the security, health, and satisfaction of all our customers.

Aviation security and operational safety

We constantly train all our Ambassadors and personnel who provide us with services on security measures, such as:

  • Terrorism and illegal interference of bomb threats
  • Kidnapping threats
  • Contingencies or emergencies

We also address topics such as:

  • Domestic and international human rights
  • Customer service
  • Baggage and customer check
  • Security events report and confidentiality of sensitive security information

 

 

We are part of the Flight Safety Foundation, an association that seeks the participation of various businesses in the industry to anticipate, analyze and identify operational safety issues to implement best practices in this area.

 

In 2021, we renewed our IOSA Certificate (IATA Operational Safety Audit) until 2023

Our operational safety department mainly focuses on the prevention and mitigation of different risks identified, follow-up and monitoring of unstable approaches, events that could induce loss of control in-flight and runway excursions, as well as human errors and injuries in the cabin.

In 2021, the harmonized accident rate (per million sectors) was zero

Biosecurity

In 2021, we continued to implement our biosecurity protocol, which we made mandatory in 2020 to address the COVID-19 pandemic and ensure the protection of our customers against possible contagion on-board our aircraft.

By the end of last year, 24.4 million passengers were transported under this biosecurity protocol and other mitigation actions were implemented, including:

  • Aircraft sanitization
  • Mandatory use of protective equipment for our traffic officers and crews
  • Mandatory use of face masks for all customers
  • Training in COVID-19 prevention protocols for all our personnel
  • Signage and adequacy of facilities to ensure a healthy distance
  • Mandatory (free of charge) weekly COVID-19 screening for our Ambassadors
  • Vaccination programs for our Ambassadors

Customer service

We seek to provide the highest standards of customer service to meet our customers’ expectations and satisfy their travel needs, which will enable us to retain our passengers through their affinity at the same time we attract new ones.

To provide our customers the best service and experience at all stages of their trip, we ensure that our Ambassadors go through rigorous hiring processes and we provide additional training for them.

We are aware of our diverse customer profiles and their need for a customized experience. We make it easy for our customers to communicate with the Company to purchase services, make changes to their reservations, or solve problems that arise during their travel experience. We are proud of being accessible and maintaining a strong presence on social media networks, such as Facebook, Twitter, Instagram, WhatsApp, and YouTube.

Privacy and data protection

As a fundamental part of our customer’s satisfaction, we seek to protect our customer’s privacy and personal data, in order to maintain the trust and loyalty of our customers, as well as our good reputation, and avoid any fines related to any violation of this right.

We believe that, during 2021, we did not have cases related to losses and leaks of our customers’ personal data. We take preventive response and virus recovery actions to reduce the risk of cyber incidents and protect our information technology and networks, but there is always a risk that we may suffer a major cyber-attack that we are unable to repel.

Communities well-being

Avión Ayuda Volaris Program

Our Avión Ayuda Volaris Program is one of the initiatives that creates the greatest social and economic value for all those benefited in the communities where we operate. In coordination with strategic allies, through our operations and the largest route network in Mexico, we transport by air, safely and efficiently, humanitarian aid, organs and tissues for transplant purposes, medical personnel, volunteers, patients, and people who are in some vulnerable situation due to: natural disasters emergencies, humanitarian/migratory crises, health emergencies, emergencies, and medical treatments, as well as making wishes come true programs

The pillars that comprise the Avión Ayuda Volaris Program
Pillar 1

Support in natural disaster emergencies / civil protection

Pillar 2

Organ and tissue transportation for transplant purposes

Pillar 3

Support in emergencies and medical treatments

Pillar 4

Support in health crises

Pillar 5

Making wishes come true programs

Pillar 6

Reuniendo Familias program

Our partners

Our President and CEO is member of the Governors Council of Airlink, a non-profit organization working with aviation and logistics partners to transport relief workers and emergency supplies for reputable non-governmental organizations (NGOs), responding to rapid-onset disasters and other humanitarian crises around the globe. Their responses to hurricanes, floods, earthquakes, tsunamis, and other disasters have brought life-saving and life-changing aid to some of the world’s most vulnerable beneficiaries. For more information visit: https://airlinkflight.org/

Volaris is the leading airline in passenger transportation in Mexico, thanks to our ultra-low-cost business model, which allows us to offer the lowest fares and bring the benefits of aviation to more people.

Since we started flying, we have been committed to ensuring that our sustained growth is aligned with the well-being and care of people and the environment. Furthermore, our culture of ethics and legality allows us to be certain that we are on the right path to continue meeting the air transportation needs of our present and future markets, without compromising the availability of the necessary resources to do so.

To achieve this commitment, the Board of Directors and the Senior Management of Volaris have the obligation to focus their functions on the creation of value for the benefit of the Company, for the present and the future, adopting decisions that have a significant impact on the administrative, financial, operational, environmental, social, and legal situation of Volaris.

2021 highlights

New Certificate

of Operations in El Salvador

183

Routes, 70 destinations, and 2 new countries: Colombia and Honduras

 

101

Aircraft (vs. 86 aircraft in 2020)

24.4 million

Passengers carried

Ps.44.7 billion

Total operating revenue

Ps.1.5 billion

Issuance of asset-backed trust notes linked to sustainability (CEBUR)

Ps.19.4 billion

Revenue from additional services

Women on Boards Award 2021

14.29% of women on our Board of Directors

1st year

in the Total Mexico ESG Index of the Mexican Stock Exchange

2nd consecutive year

as a member of the Dow Jones Sustainability Indices (DJSI) -Mila Pacific Alliance Index

Responsible Supply Chain Management Program

The suppliers that are part of our value chain, and the solid relationship we build with them, are a fundamental part of Volaris’ performance, growth, and sustainability.

Today, we have a mutual commitment to act based on ethical principles within the legal framework and adapt to the sustainable development of our businesses.

We developed a Responsible Supply Chain Management Program whose main objective is to strengthen the relationship and share the importance of assuming a real commitment to environmental, social, and governance issues with our suppliers to generate shared value for our stakeholders.

Volaris Responsible Supply Chain Management Model

Supplier's procurement strategy incorporating ESG requirements

Supplier's training on sustainability - procurement team

Suppliers mapping

Suppliers risk management

Integration of ESG criteria to suppliers’ selection and retention

Pledge to comply with the Volaris Supplier Ethics Policy

Clauses on sustainability and human rights protection in contracts

Supplier's sustainability assessment

Suppliers monitoring system

Suppliers development (corrective plan training)

Suppliers Recognition and Loyality Program

Procurement Policy with ESG criteria

Our procurement strategy

We focus our procurement strategy on five priorities:

1. Reduce costs and optimize resources, as well as maintain the highest operational efficiency standards.

2. Manage the supply chain responsibly.

3. Adopt the best transparency mechanisms in all procurement operations.

4. Develop a resilient team and supply chain.

5. Implement the Responsible Supply Chain Management Program based on international standards and indicators.

Ethics and compliance culture

At Volaris we work under a culture of ethics and compliance, which guides all Ambassadors. This culture favors labor relations and relations with third parties, so that they are carried out within the framework of legality and respect for human rights. To align ourselves with this culture, at Volaris we have various tools, such as the Volaris Code of Ethics; the Supplier Ethics Policy; the Volaris Ethics Line, and other internal policies and/or guidelines to prevent acts of corruption, conflicts of interest, money laundering, among others.

Volaris Code of Ethics: We have a Code of Ethics that is available to all Ambassadors, as well as to suppliers and any third party with whom we do business. In this document, we establish our fundamental values, standards, and Volaris Culture, which govern our daily actions and behaviors in the organization.

Suppliers’ Ethics Policy: The purpose of this policy is to establish a framework for collaboration between Volaris and our suppliers, which promotes solid and lasting business relationships and the achievement of mutual benefits. All suppliers working with Volaris must conduct themselves with the highest standards of honesty, justice, and personal integrity.

Anti-Corruption Compliance Policy and Fraud Prevention and Control Policy: This includes compliance with all anti-corruption laws applicable to the Company, including the Foreign Corrupt Practices Act (FCPA). Its objectives are to comply with our responsibilities as a public company listed on the NYSE, to ensure transparent and lawful practices, and to prevent any act of corruption, including fraud, bribery, extortion, and embezzlement.

Immunity Policy: Protects Ambassadors who report any security infringement at Volaris.

Conflict of Interest Policy due to Kinship: Establishes the procedure for avoiding and solving possible conflicts of interest that may arise in the organization.

Son-Grandfather Policy: Allows all Ambassadors to engage in discussions with the superior of their immediate report, in case they feel intimidated by the latter, or if the latter is violating the Volaris Code of Ethics.

Policy for Managing Gifts and Benefits from Suppliers or Third Parties: Establishes the guidelines for Volaris’ relationship with third parties, such as suppliers, public officials, among others, to avoid benefits in exchange for preferential treatment or other activities that may lead to a conflict of interest.

Policy for Managing Gifts and Benefits to Suppliers and Third Parties: Establishes the guidelines for Volaris to grant gifts to third parties, in order to create good business relationships or to satisfy local customs, without being of considerable value and in accordance with the provisions of the Law. Likewise, it is forbidden to grant gifts or benefits to suppliers or third parties for practices related to bribes, illicit payments, or undue commissions.

Donations Policy: Establishes the guidelines for the delivery, receipt, and management of donations that Volaris allocates to social welfare institutions and individuals through the Company’s social responsibility programs, such as the Avión Ayuda Volaris Program and donations with cause.

Volaris Ethics Line

Eight years ago, Volaris implemented the Volaris Ethics Line Policy. This tool is managed by an external and independent supplier to Volaris, so that Ambassadors, suppliers, and the Union can report or denounce any non-compliance or suspected non-compliance to the Volaris Code of Ethics, the Supplier Ethics Policy, and any related internal policies.

Procedure for reporting to the Ethics Line:

  • Receipt of the report or anonymous complaint, through any channel of the Ethics Line.
  • Attention, management, and advice to the case
  • An investigation of the case is carried out and a recommendation or advice is made on the case.
  • If necessary, corrective, and preventive measures are applied for future cases

Communication channels:

  • Website lineadeescuchavolaris.com
  • Email reporte@lineadeescuchavolaris.com
  • Telephone 800 T Escucho (800-837-2824)
  • App ETHICSGLOBAL Avaible for IOS and Android
  • View Bio
    Ximena Fuentes Head of Institutional Relations and Sustainability