We are committed to sustainable development and to ensure that the ultra-low-cost aviation business generates value for our stakeholders for many years to come.
To meet these commitments, we developed and implemented a sustainability strategy, which has become a fundamental part of the Company’s DNA and is supported by the Volaris Corporate Sustainability Program.
Our Corporate Sustainability strategy is made up seven steps:
Note: All data included is related to figures of year 2022.
Note: All data included is related to figures of year 2022.
Note: All data included is related to figures of year 2022.
We are committed to protecting the planet through our Comprehensive Policy, that establishes the actions and initiatives (environmental programs) that we carry out with the objectives of contributing to the reduction of CO2 emissions from our operations, positioning Volaris in the future as the “greenest airline” in Mexico, and, committing to collaborating for the decarbonization of industry, by 2050.
To efficiently manage our fuel consumption which is the highest cost for our airline and the most critical negative externality of Volaris, when measured by emissions generated by burning fossil fuels, since 2015, we have implemented a Fuel Saving Program, we work on the following front lines:
We reduced our fuel consumption and protected the environment by acquiring the youngest fleet in the market. Our fleet age average is 5.4 years
We implemented Recaro seat models for 80 aircraft (30% lighter, saving approx 32,000 gallons of fuel)
25% lower weight
140 carts = fuel savings of approximately 1,600+ CO2 tons (fuel cost savings were Ps. 7.1 million)
~15% lower fuel consumption -5,000 CO2 emissions
-50% NOx emissions
Up to -75% sound footprint
Reduced the amount of products with lower demand, cutting additional weight
Aerodynamic devices that reduce fuel consumption by approximately 4% and prevent around 18,000 tons of CO2 emissions
Our business model allows us to operate point-to-point routes, optimize route design, which allows us to avoid stopovers and thus reduce our fossil fuel consumption
We use ground aircraft APU for approximately 37.2 minutes per operation, equivalent to a reduction of 14.3% (saving of 653,279 gallons of fuel)
We continued with the efficiency in the necessary fuel load per flight, resulting in less ballast weight and consumption.
Reduction of 156 kg in ballast, (saving in fuel consumption of 464,113 gallons)
We understand that transportation is responsible for approximately 2% of carbon emissions worldwide and we are taking steps to decrease our impact. We are committed to implementing actions in favor of sustainable air transportation and reducing our CO2/RPK emissions.
We are committed to reducing our emissions by 35.4% gCO2/RPK, by 2030 vs. 2015. With this ambitious KPI, we were able to issue asset-backed trust notes linked to sustainability.
Our path towards achieving aviation’s ambitious climate goals depends, to a great extent, on the actions of the rest of the members of our value chain and of the industry, the new climate change developments, as well as fleet technology and operational initiatives for fuel reduction, increased use of biofuels and SAF.
Provided that the strategy proves to be cost viable, we are committed to closely following developments in this area and making the pertinent analysis for its use when feasible.
Since 2015, we have provided our customers with the option to purchase #CielitoLimpio, an optional product through which they can neutralize part of the environmental footprint of their trips voluntarily. Thanks to these voluntary offsets, certified carbon credits are acquired from the Mexican Carbon Platform (MexiCO2), destined for developing environmental projects to neutralize carbon emissions in the atmosphere.
Customers who want to contribute to the protection of the environment can buy the product #CielitoLimpio in My trips section after booking their flights. They can also add it by contacting our Call Center or at the airport counters.
To learn more about the projects benefited by this initiative, visit www.mexico2.com.mx.
The management and continuous improvement of our environmental programs are guided by our Comprehensive Policy and carried out through the work of our Green Team Working Group. This working group comprises a multidisciplinary team specialized in the traceability, monitoring, and continuous improvement of the processes certified by the ISO 90001 and 14001.
This multidisciplinary group is coordinated by the Operations Engineering Department and integrated by the areas of Operational Dispatch, Crisis Management, Fuel, Industrial Safety, Sustainability, Flight Operations, Cargo Operations, Flight Operations Engineering, Procedures and Standards Engineering, Real Estate Planning, and Crew Planning.
We are committed to protecting the environment by reducing the generation of hazardous and non-hazardous waste and its proper management.
We have hazardous and solid waste management processes. At maintenance and operations, we do have a specific program that manages spent/contaminated oil, hydraulic fluids, sharp objects, alkaline batteries, waste lighting materials, non-anatomical waste, solvents, paints, resins, sealants, corrosives and anti-corrosives materials, expired substances, contaminated jet fuel, nickel-cadmium batteries, etc. At corporate offices, the solid waste is separated into special containers and we have a Recycling Program for these waste. Moreover, we have a Paperless Policy in the corporate offices to reduce paper consumption.
Additionally, we replaced 100% of the plastic-based forks, napkins, and stirrers of our onboard service with those made of biodegradable materials, to reduce our plastic waste.
We recognize the value of people, who are at the core of our sustainable business management, and their well-being, for the success of Volaris in now and the coming years.
This is why we have a person-centered organizational culture, which is governed by five-axis: health, family, professional development, spirit, and social commitment.
All of our Ambassadors consider themselves as part of a family, the Volaris Family.
Through the social approach of our Corporate Sustainability Program, we implement the initiatives to strengthen our commitment to the well-being of people.
Our Ambassadors well-being is based on:
Talent attraction and retention:
Compensation and benefits:
Freedom of association and collective bargaining:
Occupational health and safety:
At Volaris, we are all a great family. We strive to create a positive work environment, that ensures equal opportunities, our Ambassadors’ physical and emotional integrity, and their professional and personal development.
are part of our family in Mexico and Central America
*Up to December 2021
We are aware that equal opportunities and zero discrimination in the aviation industry are key factors for the sector sustainable development. We implement initiatives in support of promoting inclusive and violence-free workspaces, where the personal and professional growth of all Ambassadors is granted.
These initiatives are:
Person-centered organizational culture
Code of Ethics and Volaris Ethics Line
Diversity and Equal Employment Opportunities Policy , Maternity, Paternity and Use of Breastfeeding Rooms Policy and agreements with daycare centers, and Home Office Policy
Training and professional development
Competitive compensation and benefits
Safety and biosecurity protocols
Corporate Volunteer Program
Pilot Scholarship Program
In 2021, we signed an industry gender equality commitment, IATA’s 25by2025 initiative to:
Senior positions:
By 2025, increase by 25% the number of women in senior positions or at least, increment the actual structure by minimum of 25% the number of women in senior positions.
Under-represented areas:
By 2025, increase by 25% the number of women in under-represented areas or at least, increment the actual structure by minimum of 25% the number of women in under-represented areas.
IATA Governance roles:
By 2025, work with IATA to increase the number of women appointed to IATA Governance roles to a minimum of 25%.
The Volaris Ambassador’s Competency Model is a set of daily behaviors that Volaris expects from all Ambassadors. This Model was developed based on Volaris’ profile and the needs of our Ambassadors to achieve success and grant their leadership development.
Talent attraction and promotion
Performance and recognition management
Talent review and succession planning
Career paths
Leadership development
Training
Corporate voluntary work
We have an Occupational Health Management System aimed at maintaining safe workspaces so all Ambassadors can enjoy physical and mental well-being.
This System includes programs, such as health campaigns and fairs, vaccination, cancer prevention, health and safety training –especially for pilots and flight attendants, who have the greatest health risks due to their activities–, hygiene advice, medical evaluations to the personnel of the operational area, and accident investigation (along with the industrial safety area).
Our labor practices are aligned to the Mexican labor Standard NOM-035, in order to identify, analyze, and prevent occupational psychosocial risk factors, as well as promote a favorable organizational environment in our workplaces.
In 2021, 99% of our Ambassadors were full vaccinated against COVID-19
Our priority is the security, health, and satisfaction of all our customers.
We constantly train all our Ambassadors and personnel who provide us with services on security measures, such as:
We also address topics such as:
We are part of the Flight Safety Foundation, an association that seeks the participation of various businesses in the industry to anticipate, analyze and identify operational safety issues to implement best practices in this area.
In 2021, we renewed our IOSA Certificate (IATA Operational Safety Audit) until 2023
Our operational safety department mainly focuses on the prevention and mitigation of different risks identified, follow-up and monitoring of unstable approaches, events that could induce loss of control in-flight and runway excursions, as well as human errors and injuries in the cabin.
In 2021, the harmonized accident rate (per million sectors) was zero
In 2021, we continued to implement our biosecurity protocol, which we made mandatory in 2020 to address the COVID-19 pandemic and ensure the protection of our customers against possible contagion on-board our aircraft.
By the end of last year, 24.4 million passengers were transported under this biosecurity protocol and other mitigation actions were implemented, including:
We seek to provide the highest standards of customer service to meet our customers’ expectations and satisfy their travel needs, which will enable us to retain our passengers through their affinity at the same time we attract new ones.
To provide our customers the best service and experience at all stages of their trip, we ensure that our Ambassadors go through rigorous hiring processes and we provide additional training for them.
We are aware of our diverse customer profiles and their need for a customized experience. We make it easy for our customers to communicate with the Company to purchase services, make changes to their reservations, or solve problems that arise during their travel experience. We are proud of being accessible and maintaining a strong presence on social media networks, such as Facebook, Twitter, Instagram, WhatsApp, and YouTube.
As a fundamental part of our customer’s satisfaction, we seek to protect our customer’s privacy and personal data, in order to maintain the trust and loyalty of our customers, as well as our good reputation, and avoid any fines related to any violation of this right.
We believe that, during 2021, we did not have cases related to losses and leaks of our customers’ personal data. We take preventive response and virus recovery actions to reduce the risk of cyber incidents and protect our information technology and networks, but there is always a risk that we may suffer a major cyber-attack that we are unable to repel.
Our Avión Ayuda Volaris Program is one of the initiatives that creates the greatest social and economic value for all those benefited in the communities where we operate. In coordination with strategic allies, through our operations and the largest route network in Mexico, we transport by air, safely and efficiently, humanitarian aid, organs and tissues for transplant purposes, medical personnel, volunteers, patients, and people who are in some vulnerable situation due to: natural disasters emergencies, humanitarian/migratory crises, health emergencies, emergencies, and medical treatments, as well as making wishes come true programs
Support in natural disaster emergencies / civil protection
Organ and tissue transportation for transplant purposes
Support in emergencies and medical treatments
Support in health crises
Making wishes come true programs
Reuniendo Familias program
Our President and CEO is member of the Governors Council of Airlink, a non-profit organization working with aviation and logistics partners to transport relief workers and emergency supplies for reputable non-governmental organizations (NGOs), responding to rapid-onset disasters and other humanitarian crises around the globe. Their responses to hurricanes, floods, earthquakes, tsunamis, and other disasters have brought life-saving and life-changing aid to some of the world’s most vulnerable beneficiaries. For more information visit: https://airlinkflight.org/
Volaris is the leading airline in passenger transportation in Mexico, thanks to our ultra-low-cost business model, which allows us to offer the lowest fares and bring the benefits of aviation to more people.
Since we started flying, we have been committed to ensuring that our sustained growth is aligned with the well-being and care of people and the environment. Furthermore, our culture of ethics and legality allows us to be certain that we are on the right path to continue meeting the air transportation needs of our present and future markets, without compromising the availability of the necessary resources to do so.
To achieve this commitment, the Board of Directors and the Senior Management of Volaris have the obligation to focus their functions on the creation of value for the benefit of the Company, for the present and the future, adopting decisions that have a significant impact on the administrative, financial, operational, environmental, social, and legal situation of Volaris.
of Operations in El Salvador
(*) As of December 2021
Routes, 71 destinations
(*) As of December 2022
Aircraft (vs. 101 aircraft in 2021)
(*) As of December 2022
Passengers carried
(*) As of December 2022
Total operating revenue
(*) As of December 2021
Issuance of asset-backed trust notes linked to sustainability (CEBUR)
(*) As of December 2021
Revenue from additional services
(*) As of December 2021
14.29% of women on our Board of Directors
in the Total Mexico ESG Index of the Mexican Stock Exchange
(*) As of December 2022
as a member of the Dow Jones Sustainability Indices (DJSI) -Mila Pacific Alliance Index
(*) As of December 2022
The suppliers that are part of our value chain, and the solid relationship we build with them, are a fundamental part of Volaris’ performance, growth, and sustainability.
Today, we have a mutual commitment to act based on ethical principles within the legal framework and adapt to the sustainable development of our businesses.
We developed a Responsible Supply Chain Management Program whose main objective is to strengthen the relationship and share the importance of assuming a real commitment to environmental, social, and governance issues with our suppliers to generate shared value for our stakeholders.
Supplier's procurement strategy incorporating ESG requirements
Supplier's training on sustainability - procurement team
Suppliers mapping
Suppliers risk management
Integration of ESG criteria to suppliers’ selection and retention
Pledge to comply with the Volaris Supplier Ethics Policy
Clauses on sustainability and human rights protection in contracts
Supplier's sustainability assessment
Suppliers monitoring system
Suppliers development (corrective plan training)
Suppliers Recognition and Loyality Program
Procurement Policy with ESG criteria
We focus our procurement strategy on five priorities:
1. Reduce costs and optimize resources, as well as maintain the highest operational efficiency standards.
2. Manage the supply chain responsibly.
3. Adopt the best transparency mechanisms in all procurement operations.
4. Develop a resilient team and supply chain.
5. Implement the Responsible Supply Chain Management Program based on international standards and indicators.
At Volaris we work under a culture of ethics and compliance, which guides all Ambassadors. This culture favors labor relations and relations with third parties, so that they are carried out within the framework of legality and respect for human rights. To align ourselves with this culture, at Volaris we have various tools, such as the Volaris Code of Ethics; the Supplier Ethics Policy; the Volaris Ethics Line, and other internal policies and/or guidelines to prevent acts of corruption, conflicts of interest, money laundering, among others.
Volaris Code of Ethics: We have a Code of Ethics that is available to all Ambassadors, as well as to suppliers and any third party with whom we do business. In this document, we establish our fundamental values, standards, and Volaris Culture, which govern our daily actions and behaviors in the organization.
Suppliers’ Ethics Policy: The purpose of this policy is to establish a framework for collaboration between Volaris and our suppliers, which promotes solid and lasting business relationships and the achievement of mutual benefits. All suppliers working with Volaris must conduct themselves with the highest standards of honesty, justice, and personal integrity.
Anti-Corruption Compliance Policy and Fraud Prevention and Control Policy: This includes compliance with all anti-corruption laws applicable to the Company, including the Foreign Corrupt Practices Act (FCPA). Its objectives are to comply with our responsibilities as a public company listed on the NYSE, to ensure transparent and lawful practices, and to prevent any act of corruption, including fraud, bribery, extortion, and embezzlement.
Immunity Policy: Protects Ambassadors who report any security infringement at Volaris.
Conflict of Interest Policy due to Kinship: Establishes the procedure for avoiding and solving possible conflicts of interest that may arise in the organization.
Son-Grandfather Policy: Allows all Ambassadors to engage in discussions with the superior of their immediate report, in case they feel intimidated by the latter, or if the latter is violating the Volaris Code of Ethics.
Policy for Managing Gifts and Benefits from Suppliers or Third Parties: Establishes the guidelines for Volaris’ relationship with third parties, such as suppliers, public officials, among others, to avoid benefits in exchange for preferential treatment or other activities that may lead to a conflict of interest.
Policy for Managing Gifts and Benefits to Suppliers and Third Parties: Establishes the guidelines for Volaris to grant gifts to third parties, in order to create good business relationships or to satisfy local customs, without being of considerable value and in accordance with the provisions of the Law. Likewise, it is forbidden to grant gifts or benefits to suppliers or third parties for practices related to bribes, illicit payments, or undue commissions.
Donations Policy: Establishes the guidelines for the delivery, receipt, and management of donations that Volaris allocates to social welfare institutions and individuals through the Company’s social responsibility programs, such as the Avión Ayuda Volaris Program and donations with cause.
Eight years ago, Volaris implemented the Volaris Ethics Line Policy. This tool is managed by an external and independent supplier to Volaris, so that Ambassadors, suppliers, and the Union can report or denounce any non-compliance or suspected non-compliance to the Volaris Code of Ethics, the Supplier Ethics Policy, and any related internal policies.
Procedure for reporting to the Ethics Line:
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